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Want a Byte?

May 10, 2017

Does anyone else feel like sitting is a real challenge? It’s amazing how difficult this simple act can be. I’m not a happy camper if I’m forced to stay still for extended periods of time – especially for training. Honestly, who is?

I recently heard about the new Kronos Learning Bytes education series. Each course is only two hours, is held remotely, and includes interactive, hands-on activities to practice learnings in real time. You learn, you give what you learn a try, and you’re done. Two hours is shorter than most movies. It’s doable.

Learning Bytes Registration Screen CaptureThis education opportunity is designed for experienced Workforce Central customers who actively work within their Kronos systems; not those in the midst of implementations. Kicking off the first course sequence in the series is Kronos Learning Bytes: Optimize for ROI running Monday, May 15th through Wednesday, May 17th. Registration is open if you’re interested in taking a look.

Keeping up to date on Workforce Central tips, tricks, and best practices doesn’t have to be tough. It can be a quick, yet productive experience – like snacking but for education. So, take a byte of something new to see if Kronos Learning Bytes is for you (rhyme fully intended).

Depending on your location, please direct questions about Kronos Learning Bytes to: US/Canada/LATAM  trainingregistration@kronos.com

EMEA  EMEATraining@kronos.com

APAC  Apac.Education@kronos.com

A Great Culture of Great People

May 9, 2017

We all want to love our jobs. Sure, enjoying your day-to-day to-dos is part of it, but so is genuinely enjoying the environment where you carry out your responsibilities. Last year, Kronos was recognized as a great place to work in The Boston Globe for the 4th year in a row. We’re consistently thought of as a choice employer, but what is it that makes Kronos so notable?

As someone who started as an intern and never really had any interest in leaving, I pin it on the great people and our WorkInspired culture. It’s full of collaboration, innovation, and inspiration, and these factors were a huge draw for me. I feel it’s truly what sets Kronos apart.

36c6602e-f52e-47e3-981f-79631fb8233c-originalOur award-winning culture reflects the time, effort, and commitment of our leadership. Just last week, Dave Almeda, Kronos Chief People Officer, was named the 2017 Chief Human Resources Officer (CHRO) of the Year for Innovation by HRO Today! His influence has played a guiding role in shaping Kronos into the kind of place that people want to be; one where customer-first behavior is not only practiced externally, but internally among coworkers as well.

Our CEO Aron Ain said that “If you took away all our products and all our customers tomorrow, Kronos would still be successful because of our innovative, hardworking, talented, and passionate employees,” and I believe it. If you think Kronos is a place you’d like to be, browse our more than 180 openings on Kronos Careers to check out what’s available.

I get by with a little help from my friends

May 8, 2017

Holly Bouffard is our Workforce Ready (WFR) Community Manager. Holly is focused on creating a community for our WFR customers by providing programs that foster education and networking.

By Holly Bouffard

There has been much talk about the millennial mindset. No wonder, as Pew Research estimates that there will be almost 80 million millennials in America by 2028! Being a millennial myself, we are very much a want it now, Instagram absorbed, texting obsessed generation. While I may be harsh on my own generation, the truth is we are a generation that was told that everyone is a winner; and when we come into the workplace, we are flabbergasted that we do not receive a promotion within six months.

I speak critically of my millennial counterparts because I feel I do not fit the generic millennial description, nor do I think my colleagues and friends do. We are very much the grandmothers and grandfathers of the millennial generation. We work hard and know that one must be patient for success.

Over dinner this past week with a good friend, I was reflecting on our college graduation in 2009, which by no means was the best year to start your career. During our commencement speech, we were encouraged to volunteer as the market was just too difficult to get a job. While I didn’t end up volunteering, I did end up interning for a tech PR firm after graduation. This internship experience started me down my path in the tech industry. I knew I had to do this to build my resume as the market stabilized and the opportunities emerged to get a full-time job. I worked hard and persisted to get to the career I wanted.

With both my past and current work experience, I want to help my fellow millennials navigate the workplace, and I am not alone in this endeavor. Our customers want to help their people too.  I was lucky enough to hear of a customer at a conference hosted by the Kronos team in Canada on how they are handling the millennial mindset by having their more tenured staff work with the staff that are early on in their career. In turn, their millennial workforce is helping those who are less digitally savvy to navigate the new rollout of Kronos. I wanted to jump out of my seat and say heck ya, that’s collaboration!

We need to collaborate between generations or within one’s own generation. Whether it be when rolling out a solution like Workforce Ready or navigating the workplace, we can all get by with a little help from our coworkers.

Veinticuatro de Mayo!

May 5, 2017

Wikipedia tells us, “Cinco de Mayo is a celebration held on May 5. The date is observed to commemorate the Mexican Army’s unlikely victory over French forces at the Battle of Puebla on May 5, 1862.” In the US, Cinco de Mayo has become a day of celebrating Mexican-American culture. My family will celebrate with some homemade Mexican cuisine and cold margaritas…

A scene from KronosLive LATAM 2016

Veinticuatro de Mayo is the day of our KronosLive LATAM 2017 in Mexico City, home of our Kronos Mexico offices. Our global KronosLive conferences enable customers, partners, and prospects the opportunity to experience how Kronos workforce management solutions can help them manage their most strategic asset: their workforces.

However, since this is “Cinco” de Mayo, I must work the “Cinco” theme into this post, so here are five recent Kronos videos…

Cultura de Inspiración y Cuidado de nuestros Clientes en Kronos

International Women’s Day at Kronos: #BeBoldForChange

Why Kronos Advisory Services?

KronosWorks 2017

Kick-start your career at Kronos!

Driving a Superb Experience

May 4, 2017

After a long-overdue visit to the RMV (a year or so late…oops), I am now officially a Massachusetts driver! I dreaded converting my license – mostly because of the horror stories I’d heard about waiting for hours on end to get service.

I brought snacks, water, a book, my phone charger. I was in for the long haul. So, I was pleasantly surprised when the numbers were moving quickly and “Now serving B129 at counter 9!” rang from the intercom less than thirty minutes after my arrival. I handed over my documents, passed the eye test, sat for my picture, done. A seamless and painless process, and everyone was more than kind.

product-customer-first_pngI’ve recently found myself in a few situations where I wasn’t sure what to expect. One being my new role on the Kronos Services Marketing team. I was eager to begin; but at the same time, I was driving into the unknown. To say my experience has been positive would be an understatement. It’s been nothing short of superb! I felt at home right from the start, and I could tell my teammates hoped to see me succeed as much as I wanted to do so.

“What’s going on in the inside shows on the outside.” The experience I’ve had on an internal level reflects externally as well. Kronos helps you make the right decisions for your organization, because we care about your success as much as our own. Through Community, KronosWorksTM, our extensive Kronos Services, and our focus on putting customers first, we’re committed to helping you reach your goals long after you’ve come on board.

I am happy to report that all is better than ever in my new position and on the driving front. Cheers to superb experiences!

Feeling Engaged

May 2, 2017

I participated in my first volunteer day through Kronos last Friday at the Lowell Career Academy. In partnership with Boston Cares, the largest volunteer agency in New England, a group of us from Kronos came together to help spruce up the school.

The Lowell Career Academy provides education in an alternative setting to students referred from Lowell High and other district schools. The Academy was recently transformed into a Full Service Community School, granting the ability to extend its services to adults and families in the neighborhood as well.

product-employee-engagementOne of the things I love about working at Kronos is the GiveInspired culture fully supporting and encouraging employees to donate time towards meaningful causes like the Lowell Career Academy. Our team spent the day painting new classrooms, and it felt so rewarding to participate in creating a neater and more inspiring place for the students to learn. Kronos regularly makes opportunities like this possible, and I’m so proud to say I work for an organization that sponsors community outreach.

Volunteerism is an important element of employee engagement, which in turn, is critical to an organization’s success. Greater productivity, higher operating margins, and increased employee retention are all linked to having an engaged workforce. Kronos understands this connection as well as the importance of corporate responsibility and has done a great job making opportunities available for employees to get out there and make a difference. I experienced this personally on Friday.

Thank you, Kronos, for offering me and all of us who work here the chance to give back!

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Driving Customer Success

May 1, 2017

Louise Lewisson has a 25+ years proven track record of customer success with software and service solutions globally. Starting with Kronos in 2000, she ran the Kronos Australia services operation before moving to the United States in 2002, where she worked with our global and multinational enterprise customers in all industries. Louise became a Customer Success Manager in January 2017, working with our key strategic accounts in EMEA (Europe, the Middle East and Africa). Prior to working at Kronos, Louise managed one of the regional PeopleSoft practices at Ernst & Young in Australia. Louise has qualifications in information systems, systems analysis and design, global program management, and more recently obtained her Lean Six Sigma Green Belt.

By Louise Lewisson

How does today’s world of car technology like Global Positioning Systems (GPS), Blind Spot Monitoring, and Lane Departure Warning systems relate to being a Kronos Customer?

As a Customer Success Manager (CSM), my job is to be my customer’s advocate and to ensure we are working together to help maximize the value they realize from their Kronos solution. I also work with them on creating a roadmap, where we start at where they are today, where they need to be, and like a journey in a car, together we work out the best route for their journey to operational excellence using their Kronos solution.

However, there are other roles within Kronos that also work with my customers, from Sales Executives to Project Managers to Practice Directors, so where are they on this journey? What is my role as a CSM in relation to these roles? How can we ensure our customer is not confused when we add additional people to work with them?

Let’s again consider… the modern automobile.

A car has a driver, and in many cases, front and back-seat passengers, but the driver controls the car. They may take input from the other passengers as to the best route, any upcoming roadblocks, and any issues affecting the arrival time, but the driver has the wheel.

My customers are always in the driver’s seat, but along their Kronos journey, they take guidance and direction from various other subject matter experts (SME). For example, when there is a current project, their assigned Project Manager is alongside them, advising and directing them. If there is no current project, the customer may be working with their Sales Executive on an upgrade, a product addition, or a move to the Cloud, and the Sales Executive is advising them on the best route to take.

So as the CSM, what role do I play?

Keeping with the car analogy, I like to think of myself as a modern GPS, helping my customers find the best route depending on the circumstances (traffic, weather, construction, events) and the customer’s preferences (fastest, scenic, no tolls). As their CSM, I am always in the car, but when they have a Project Manager or a Sales Executive assigned, those resources provide their specialized expertise to my customer, pertaining to areas they know best. But as the GPS or CSM, I am always there. I know where the customer’s starting point was, and I also know where they want to get to.

Over time, customers really come to trust the GPS implicitly. Actually, as a CSM, I am more like the General Motors “OnStar” service, where you can talk to a human when you need to, get sent proactive diagnostic information, ensure that emergency assistance is on the way, etc. As your CSM I can provide solid direction, help smooth or avoid any obstacles, and instill confidence to take you, the driver, where you want to go. I do this based on my years of prior experience, and knowledge of best practices. I have been on this journey many times so I can help ensure the best journey possible.

As your CSM responsible for your Kronos customer journey, I am always with you in the car.

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