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Who’s Werner Buchholz?

October 24, 2017

Does the name Werner Buchholz ring a bell? Maybe not for those of us who aren’t IT and computer whizzes, but I bet you’re familiar with what he’s best known for…the term byte.

Werner Buchholz is an America computer scientist who is credited with coining byte in 1956 as the name for a digital unit of measurement. He worked for IBM and was part of the team to plan, develop, and build the IBM 701, also known as the Defense Calculator.

Interestingly, there’s another fun name for the unit smaller than a byte, called the nibble – but we don’t have Mr. Buchholz to thank for that one.

This short computer science history lesson is brought to you by my own curiosity. As we gear up for the next Kronos Learning Bytes session Wednesday, November 1st to Friday, November 3rd, I started wondering about where the term byte actually came from. So I did a little research, and here we are!

If you’re a Workforce Central customer itching to learn more and would like to know about the Payrule Anatomy for Holidays, Optimizing Kronos Navigators, Workforce Integration Manager™ Calculations, and Workload Planner™, click here to register for one of the upcoming Kronos Learning Bytes courses!

Questions can be directed to our Training Registrars at:

Just a little something to nibble on.

Piggly Wiggly, Customer Experience, and Your Labor Model

October 19, 2017

“Retailers know that a key driver of customer loyalty is their ability to deliver a unique, compelling customer experience.”Stephen Strohecker, Kronos Retail Strategic Advisor

Steve StroheckerIn 1916, Clarence Saunders, the founder of Piggly Wiggly, opened the very first self-service grocery store. And before that glorious day, people handed their shopping lists to their grocers who picked out all the items for them. I had no idea the shopping experience was so different in the early years!

Meet Steve Strohecker, pictured right. I learned these fun retail facts from his recently published paper Aligning the Labor Model with the Customer Experience. The way we are treated as customers and the experience we receive, whether in brick and mortar stores or via online establishments, is one of the main contributing factors in our decisions to continue sharing our business. What is it that so often makes or breaks these choices?

Your workforce, the people who interact with customers daily, is one factor. The most successful retailers are the ones who have invested in the experience they deliver to customers (much like Clarence Saunders did many years ago) and set consistent expectations across all divisions. Aligning the labor model with the customer experience is what differentiates one retailer from another.

Retail WP Part1What is the Retail Labor Model? According to Steve, it’s a tool that helps determine the financial and operational planning required to operate a store, and it’s a useful resource for estimating the impact of process change (details on page 5).

Your labor model and how you choose to build it ultimately affects the experience that customers shopping at your stores will receive.

It’s a very interesting read! Check out the full paper here.

Are you always on?

October 17, 2017

What does it mean to be always on? And with the way the world is today, can you ever really be offline? My personal opinion? Not really. It’s almost impossible for the vast majority considering that every minute of the day in 2017

  • …Twitter users send 456,000 tweets
  • …Americans use 2,657,700 GB of internet data
  • …The Weather Channel receives 18,055,555.56 forecast requests

Yeah…whoa! And even when we’re not browsing these digital channels in real time, most of us have them, or others like them, on our minds – I think that still counts.

The best article I came across during my college research days is a now ironic piece called Why the Web Won’t Be Nirvana. Published in 1995 via Newsweek, the author describes the Internet as a “trendy and oversold community,” calling the bluff of all visionaries predicting that this new and exciting innovation would play a prominent, long-term role in business, education, government, news, etc. Many people thought similarly, but my, how things have changed!

Female employee working overtimeWhile I think we can all agree that the Internet was the springboard for many great and valuable opportunities, concerns about the not-so-positive consequences associated with being ‘always on’ are heard loud and clear around the world. Take Europe, for instance. The Workforce Institute at Kronos recently launched its Europe chapter with a panel debate headlined “the Always-on Con,” on October 10th in London. Thought leaders and industry experts gathered to debate the good and the bad effects of technology on our everyday lives.

So, does all the technology we know and love eat up too much of our time? Fifteen million UK internet users who participated in a ‘digital detox’ to balance their time spent on- and off-screen think so. Mobile devices have made it so we never have to go without. Do you Google Search at the dinner table and Google Map every drive, even if you know where you’re going? I’m guilty. The smartphone is a marvelous convenience, and I will admit it was a struggle to turn it off and lock it away for one very painful 3-day college assignment.

But does this level of connectivity really contribute to increased happiness and productivity? There are two sides to every story, and this plot has only just begun. Check out #alwaysoncon on Twitter for insight into the European awareness campaign and comments from thought leaders!

3 Ways to Learn About the Kronos Community

October 12, 2017

One of my biggest pet peeves is feeling lost about where to look or where to go when I need answers. If I have questions about a tool, product, or software I’m using, I want to know where I can get my information – quickly and efficiently. Doesn’t everybody?

That’s why customer communities are AWESOME. They are one-stop-shops where customers can leverage an engaged network of peers and interact with knowledgeable experts who know how to help. But what’s even better is online customer communities are so much more than just support. For example, the Kronos Community helps you make the most of your Kronos solution by providing the tools and resources you need to be successful independently. You can also share product ideas and network with other Kronos users – in addition to logging support cases and getting answers to user questions.

Laptop-WFCIf you’ve been to the Kronos Community (or even if you haven’t) and are curious to know more, here are three ways to get your hands on additional information:

  1. Webinars – Tune into the below on-demand webinars to see what’s new and understand all the Community has to offer. *Note: Registration is required to access the recordings.
  2. SNAPSHOT videos – Visit the Kronos Community YouTube page for quick and easy how-to tutorials.
  3. KronosWorks! – Will you be there? Make sure to stop by and visit Kronos Community experts at the expo booth or attend the Ask the Kronos Community Experts Panel to hear tips and tricks from top contributing customers.

Kronos on the Big Screen

October 10, 2017

FUN FACT: At one time, Kronos might have been part of your weekly TV routine and you didn’t even know it.

Night ShiftSo, what do Breaking Bad, True Blood, The Night Shift, Brooklyn Nine-Nine, and Kronos have in common? It’s an interesting connection actually…the Kronos Intouch timeclock debuted in each show! Check out the Kronos Highlight Reel to see each of the scenes where we’ve made it to the big screen. And if you’re currently watching any of these shows on-demand or tuning into the below movies, keep your eyes peeled to see if you can catch a glimpse of an InTouch on the set yourself.

Speaking of timeclocks…these valuable tools can be instrumental in helping to keep costs under control. Did you know that more than 13.6 million* American workers report being overpaid? Automated timekeeping devices create visibility into employee data and make it easier for companies and organizations to proactively manage incremental minutes.

Learn more about this TODAY at 2:00 p.m. ET by joining the webinar How Can Time Clocks Drive Strategy? Insight into Controllable Costs. It’s not too late to register!

*Calculation based on the U.S. Bureau of Labor Statistics report from January 2017 that estimates there are 152.08 million employed people in the U.S.: 152.08M x 9% = 13.68 million

Kronos Global Services: Thinking Globally, Acting Locally

October 5, 2017

Last week on Working Smarter Cafe, we featured the HR Tech Outlook article Four Keys to Building a Global Workforce Management Strategy. Kronos VP of Global Professional Services Kristina Lengyel shares her insight and expertise on “going global” and expanding teams across borders.

“The benefits of globalization are many, yet in the rush to achieve all that such a strategy has to offer, many organizations tend to overlook the role of workforce management.”Kristina Lengyel, HR Tech Outlook

So, how does an expanding organization allocate the proper amount of time and consideration toward a global workforce management strategy? Think globally and act locally. And the good news is Kronos can help you lay the groundwork for success.

Whether it’s your first time deploying or you’re expanding into new geographies, the Kronos Global Services team is here to help you develop a strategy that aligns with your goals and desired outcomes. Our strategic advisors, program managers, solution architects, and business analysis leverage years of experience working with leading organizations around the world to help you navigate through the complexities of a global solution deployment – the possibility of under-estimating localization or interpreting rules and regulations from country to country, for example.

Robert Martinek“We’re not just any old firm that works with [customers], we’re really partners, and we master all challenges together. That’s our promise to customers.” – Robert Martinek, Global Programme Manager

Watch new Kronos Global Services video to learn more about the team!

Smart snacking – It’s good for the brain.

October 3, 2017

dark chocolate.jpgWe all have those days when our brains are sluggish. Sometimes I feel great, I’m ready to go, but the brain is clearly late for work. It’s the worst. There are many different factors affecting brainpower, but did you know that food is thought to be a contributor?

Here are a few of my favorites:

Blueberries: With tons of antioxidants, eating blueberries can help enhance brain cell communication and even improve memory.

Eggs: Also thought to be linked to memory and brain cell communication, yolks contain choline, a nutrient similar to B vitamins.

Dark Chocolate: The good stuff, 70% dark or above. When consumed in moderation, it’s possible that cocoa improves brain activity because of stimulants like caffeine and theobromine.

Spinach: Leafy greens are thought to keep your brain young!

Walnuts: Antioxidant-rich and packed with DHA, an Omega-3 fatty acid. And we need Omega-3s to build brain cells!

I don’t know about you, but just in case, I think it’s time for a snack. Got to make sure those brain cells keep chatting.

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