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Implementing Workforce Scheduler Extensions: Giving time back to busy nurses

March 20, 2018

Today’s guest post is courtesy of Megan Schramm, Workforce Scheduler Extensions Clinical Consultant. Megan is also a nurse, and her combined clinical and industry-related experience leaves her with 21 years working in healthcare.


Nurses are busy. They provide direct, hands-on care to individuals, families, and the community. They collaborate with other members of the healthcare team to treat disease and improve health. They are involved in research, quality improvement, and the creation of regulatory and practice standards. They manage individual hospital units up through entire healthcare organizations.

Every minute counts for nurses who don’t have many to spare. And as various state legislation and mandates to integrate information systems improving the overall patient experience are enacted, nurses are finding themselves in yet another role – a member of the project implementation team.

Workforce Scheduler Extensions is an acuity-based staffing tool offered as part of Workforce Scheduler in the Workforce Central suite. It enables nursing leadership to match the demand for care to their clinical labor supply, considering each patient’s level-of-care intensity to quickly determine total workload levels, validate staffing levels, and generate equitable assignments both in the moment and for future shifts.

The old implementation approach for the product involved building a system from the ground up to meet facilities’ needs, but subsequent iterations and reworks resulted in longer time to value for nurses who were already being stretched thin. To help these nurses balance all their demands, we wanted to make the process more efficient and streamlined.

With our new implementation methodology, an iterative approach that leverages industry experience, best practice initiatives, and proprietary technologies, we’ve been able to accomplish this.

Here’s what happened when we did: Better results in less time.

We’ve seen an overall reduction in expected project timelines – 28 to 45 hours for medium-sized facilities with 25 to 30 units. This means customers are experiencing the benefits of Workforce Scheduler Extensions faster than ever before. Or consultants can dedicate more time to reviewing, testing, and educating customers on the solution to add more value to their Workforce Extensions experience. In addition, beginning with a core template already in place lessens the need for lengthy assessment interviews and functionality explanations. Reducing the number of edits and reworks to the solution makes the process more efficient and logical.

We do our best to help our customers deliver the best patient care possible by simplifying the workforce management side of the equation. Revisiting our implementation approach for Workforce Scheduler Extensions customers is one way that we’ve done that. If you’d like to engage in conversations about Workforce Scheduler Extensions for Healthcare or ask a question, please visit the Kronos Community.

The Top in Customer Success for 2018

March 19, 2018

The list is live! Today, MindTouch announced the names of the Top 25 Customer Success Influencers and the Top 100 Customer Success Strategists of 2018.

According to MindTouch, more than 3,200 people contributed to the nomination and voting process, making 2018 the largest community collaboration in the 5 years the organization has led this effort.

The Top 25 Customer Success Influencers list represents leaders that are transforming the Customer Success industry and is voted upon by a panel of judges. The Top 100 Customer Success Strategists are chosen by the people – professionals in the Customer Success industry who nominate and vote for the frontrunners who they feel are 1) using operational and tactical strategies to deliver an incredible customer experience, and 2) delivering best-in-class support for both customers and prospects.

I’m excited to congratulate Kronos VP of Global Customer Success Jennifer Dearman for being voted a Top Customer Success Strategist for 2018! I know I speak for many when I say thank you for the work you’ve done at Kronos over the last year to help us further enhance the experience we create for all those who choose to do business with us.

Jennifer Dearman-TOP100_Customer_Success

Learn more about how Kronos connects you with the training and resources you need to achieve your workforce goals through the Kronos Customer Success program and understand our Customer First guiding philosophy that powers everything we do as an organization.

What’s new in the Kronos Community? – Four enhancements to remember

March 15, 2018

There’s exciting news about the Kronos Community this month! Several new enhancements are now live including entirely new Product Resources and Learn pages as well as updates to the home page. The goal behind these improvements is to continue bringing critical information closer to Community members.

If you can commit any of the new enhancements to memory, try to remember these four:

  1. Navigate to knowledge base articles, answers, discussions, and custom links to information like Release Readiness, Training and Services for the specific product platforms using the new Product Resources drop-down in the menu bar.
  2. Receive and trigger email communications when posting to Ideas. Kronos Product Managers will receive email notifications when you’ve shared an idea, and you will be notified in return when responses and status changes are made to your idea.
  3. The Learn menu item is now a drop-down where you can click to select training pages for each major product platform.
  4. Access HR and Payroll Answerforce directly from the homepage.

Community homepage

IMPORTANT TIP: The new Product Resources pages for major product platforms look like Product Topic pages, but there are key differences.


  • Related knowledge base articles, Answers, and Discussions.
  • Button functionality including “Ask a Question,” “Find Answers for Your Product,” and “Follow.”


  • Product Resource pages include custom content like product release notes, getting started information, and links to product training and services.
  • Product Topic pages list any subtopics associated with the product topic. In this example, the Workforce Ready product topic includes the subtopics timekeeping, HR, payroll, and TC-1.

product resources vs. product topics

See more information about what’s new in Community in the Community Announcements group. There you will find three resources to help bring you up to speed: the Kronos Community FAQ User Tips document, Product Resource Page vs. Product Topic Page guide, and the Recent Changes in the Community post shared on March 6 in the activity feed.

Change the future of work in manufacturing by focusing on your employee experience

March 13, 2018

Employees in manufacturing jobs are the least engaged when compared to other industriesaccording to Gallup research referenced in an Industry Week article authored by Kylene Zenk, Director of the Manufacturing Practice Group at Kronos.

In an age of digital transformation and innovation, technology is rapidly changing how manufacturers produce goods and service customers. Faced with a widening skills gap, manufacturers must rethink how they enable and empower their workforce. They must focus on their most important resource–happy, motivated employees who are engaged in their work. In fact, research has shown that organizations with an engaged workforce are 22 percent more productive than organizations without. Still, manufacturers have struggled with increasing employee engagement. But why?

We know that disruptive innovations such as artificial intelligence (AI), robotics, machine learning, mobile, and other Industry 4.0 or smart manufacturing technologies are significantly enhancing the manufacturing production process in plants worldwide; but their contributions to reimagining the manufacturing employee experience have only just begun. The ultimate value and change will happen when your workforce is part of your digital transformation strategies.

New, next-generation workforce management solutions are built with AI, automation, embedded analytics, mobile and more at their core. Here’s how this is helping manufacturers and, in turn, creating a more engaging experience for the manufacturing workforce:

  • Managers can now work smarter: Managers are empowered with machine learning and embedded analytics. They can deliver relevant, proactive insights with the help of real-time key performance indicators to monitor employee performance and make smart, in-the-moment decisions for better business outcomes.
  • Employees can work their way: Easy-to-use mobile tools enhance the experience for employees and managers. Device agnostic designs allow employees to easily adjust and modify schedules that align to business needs while giving more control over their work /life balance.

Taking advantage of next-generation solutions helps manufacturers stay ahead and develop employees who are motivated to work toward achieving company goals. And with the growing skills gap in the industry, keeping your top talent actively engaged is more important than ever. Viewing the employee experience as an operational imperative can help set your company apart from others, creating a place that not only draws in new talent but also retains it.

3 Tips: A Step Closer to the Payroll “Easy Button”

March 8, 2018

Today’s guest post is authored by Katie Davis in Workforce Ready Product Management. Workforce Ready customers – read on to discover three ways to make payroll easier.

From the outside looking in, payroll seems like such an easy task; but from within the walls of a payroll department, it’s an entirely different view. Chasing down managers to approve timesheets, maintaining confidentiality, keeping up with ever-changing tax laws, balancing wages and taxes, reconciling the payroll bank account, handling employee inquiries – this is just a glimpse of what payroll departments confront every day.

Everyone knows the “Easy Button.” What if we had an “Easy Button” for payroll that we simply had to press to make payroll tasks easy and effortless? Sadly, there isn’t an “Easy Button,” but there are great features within your Workforce Ready Payroll solution that can help you streamline tasks. Here are three did-you-know tips.

Did you know that Workforce Ready has an Announcement feature that will help you communicate payroll changes to your organization?

Quickly and easily communicate significant payroll changes to your entire workforce. Go to Company Settings > Our Company > Announcements to program a communication. You can set messages to display to all employees or to a specific group of employees as well as designate a timeframe so the message will display indefinitely or for a specific date range. The message can be set to display on the employee dashboard or as a pop-up notice when employees log in to Workforce Ready.

For example, the State of New York began offering Paid Family Leave that is funded by employee payroll contributions. Employers can use the Workforce Ready Announcement feature to let employees know about important tax changes such as the New York Paid Family Leave employee payroll contribution or any payroll change that will impact pay for a group of employees.

Did you know that Workforce Ready has a Bank Account Transactions feature with an import template that will allow you to easily reconcile payroll transactions?

Automatically reconcile transactions drawn from the payroll bank account through the Bank Account Transactions feature in Workforce Ready. Perform reconciliation manually one transaction at a time, automatically in a group of transactions, or via an excel import template. To reconcile a bank account within Workforce Ready, go to Company Settings > Payroll > Bank Accounts. Click on the View Transactions icon for the bank account you would like to reconcile. This will open a screen where transactions can be reviewed and cleared or uploaded via an import template. The import template allows you to clear items from their bank statement in mass rather than clicking on each item individually.

Did you know that Workforce Ready has a Payroll Summary by Employee data export that will allow you to get in front of wage and tax discrepancies before they snowball into amended returns and a balancing mess?

All payroll professionals want to stay on top of balancing wages and taxes to make quarter-end and year-end a breeze. Run the Payroll Summary data export at any time throughout the year to get a view of all earnings, deductions, taxes, and gross wages and subject wages by employee. Navigate to Company Settings > System Data Export > Data Exports and exported into Excel/CSV to run the data export. Subtotal the columns to add earnings and subtract pre-tax deductions to tie back to the subject wages for each tax code. The data export can be run by quarter, year, pay period, or any date range the user sets.

Using these three tips can save your payroll department the time and effort associated with important payroll communications. It can also help your team take a proactive approach to payroll balancing and bank reconciliations. All payroll professionals would love to have an “Easy Button” that would magically produce accurate paychecks and tax files. With your Workforce Ready solution, you’re a step closer!

For more information or to continue the conversation with fellow Workforce Ready users, check out the Workforce Ready – Payroll and Tax group in the Kronos Community. Please note: you must be logged in to the Kronos Community to share posts and comments in this group.

5 best practice questions to ask when going global

March 6, 2018

Organizations around the world are going global. But while spanning multiple regions offers considerable advantages, like growing revenue and increasing your bottom-line, it also introduces new challenges to your workforce management and employee engagement strategy. Kronos Vice President of Global Professional Services, Kristina Lengyel, highlights five questions organizations should consider to ease global expansion in a recent in HRO Today Global article:

  1. Is there a global business process plan in place? – The first step is to evaluate your current position and ensure you move forward in the right direction. Kristina writes that “having a global business process is important because it provides detailed visibility into key workforce management processes as well as the roles employees play in supporting them.”
  2. Are systems configured correctly and consistently? Standardizing foundational configuration elements in your systems is important because it helps you create a baseline and remain compliant with both national and local regulations. It also helps to accelerate deployments in new geographies and create a consistent view across all locations.
  3. Has the user interface design been considered? Intuitive and logical – this is what we expect from our software today. People want to spend as little time as possible working in an application. That’s why an effective user interface design is so important. It improves productivity by saving employees time which ultimately helps accelerate time to value and reduce total cost of ownership.
  4. What steps are in place to drive user adoption? User adoption can make or break any technology implementation, but organizations can’t simply encourage or mandate that it take place. Instead, they must foster active adoption and enhance user proficiency by establishing repeatable training approaches, building a role-based curriculum, standardizing communications, and personalizing learning paths.
  5. Is there an integration plan? Integrating your technologies and data sources is key to ensuring access to current and consistent data on a global scale. Collaborate with a partner who understands both topnotch application integrations and best practices on how to best leverage them.

To apply these best practices, gather the right people (including executive level decision makers and cross-functional team members) to develop a change management plan. Properly planning for change is critical to successfully expanding your workforce management strategy across borders. It creates a standard approach – and a global strategy built on standardization helps set you up for success.

Read about Kristina’s 5 best practice questions in greater detail in Broadening the Global Footprint: 5 Steps to Consider to Ease Expansion and check out Four Keys to Building A Global Workforce Management Strategy for additional tips from Kristina on going global.

Vote for the TOP Customer Success Strategists of 2018

March 1, 2018

Voting for the 5th annual TOP Customer Success Influencers and Strategists presented by intelligent knowledge software organization MindTouch is underway! Kronites were thrilled to find our VP of Global Customer Success Jennifer Dearman is a nominee. Jennifer joined the Kronos team less than two years ago but has already made a tremendous impact on our organization with her extensive experience and expertise working within the customer success industry.

MindTouch will release two public lists – TOP 25 Customer Success Influencers and People’s Choice, TOP 100 Customer Success Strategists. Judges will select the finalists for the TOP 25 CS Influencers while the TOP 100 CS Strategists list will represent a collective poll of the industry.

Tomorrow, Friday, March 2nd is the last day to cast votes on the MindTouch website before winners are announced on Monday, March 19th!

And congratulations Jennifer. We are so pleased to have you at Kronos!

Hear from the panel of judges in the video from MindTouch below:

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