“I’ll just wing it,” said every one of us about something we should definitely not wing.
Plan, prepare, and practice – it’s the smart thing to do to set ourselves up for success in any situation. Dedicating time to cross the t’s and dot the i’s always pays off in the end, especially when it comes to making decisions that impact your organization.
Implementing a workforce management solution fits best in the plan it category. System, integration, and user acceptance testing are crucial steps to ensure your solution operates smoothly right from the start.
The Kronos Testing Plan White Paper, Don’t Wing It; Test Plan it!, details best practices for minimizing risk and supporting a successful system rollout. Here’s a sneak peek of the five tips outlined in this resource for implementing an effective testing plan for your workforce management solution:
- Define the best testing approach based on your solution, depth of configuration, and available resources
- Identify who will do the testing, when, and where
- Determine how you will track issues through to resolution
- Identify the data needed to run your test cases and the optimal order of activities
- Document your testing plan, review it with your project team, and make adjustments as needed over time
A good testing strategy is not about passing an easy test. It’s about uncovering the imperfections and addressing them before they become issues. If you’d like some guidance in setting up a plan for you, Kronos Advanced Testing Services can help prepare for new product implementations as well as upgrades to existing solutions.
So, think twice before you wing it! Nine times out of ten there’s a smarter way to proceed.
By Melissa Spinella, Kronos Community Manager
Seventeen may be a prime number, the atomic number of chlorine and a popular teen magazine, but to Kronos it is so much more. To Kronos, it is our SEVENTEEN YEARS of excellence in customer satisfaction! Kronos recently received the NorthFace ScoreBoard AwardSM from the Omega Management Group Corp. for excellence in customer satisfaction for 2016 – one of only two companies to have done so for seventeen consecutive years! Here’s a look at just some of the numbers:
We receive customer experience data through our voice of the customer program – specifically, through our customer surveys. We surveyed over 10,000 Kronos customers in 2016 on a regular basis about topics such as:
- Customer Satisfaction Survey (Business)
- Customer Satisfaction with Implementations
- Customer Satisfaction with Software Support
- Customer Satisfaction with Education
- Customer Satisfaction with Depot Support
The Omega Management Group, an independent third-party company that specializes in customer experience management (CEM), then audits the results of the satisfaction surveys from our customers.
Kronos also makes it a priority to seek out customer feedback, ideas, recommendations and comments through many channels, including our Kronos Community, and we use that information to improve and develop our products and services, like Workforce Central Advisory Services and KnowledgePass. We ask, we listen, and we improve.
At Kronos, we put customer experience first and strive to provide our customers with the experience they expect every day. Cheers to another year of happy customers!
I’m so thankful that Lauren Nawfel has joined the fray here in the Kronos blogosphere. Lauren joined our services marketing team from the Kronos engineering organization, where she worked closely with our customers so we could deepen our understanding of their user experience with Kronos solutions.
I find it interesting that Lauren’s first blog subject was Kronos advisory services. These services are intended to help our existing customers continue to realize and extend the value they experience from their Kronos investment. We’ve been around almost 40 years now, and we’re fortunate to have many long-time customers. For customers that implemented Kronos years ago, it’s likely their workforce management processes have changed considerably due to M&A activity, regulatory and compliance changes, and an always increasing competitive environment. If this is true for your organization, has the configuration of your Kronos solution kept up with all those changes? If no, you may be struggling with manual edits in your system, process workarounds, and separate spreadsheets for workforce management tasks that could be automated in your Kronos system. Are you running to stand still?
Speaking of running to stand still, there’s a new study out indicating running for an hour each day can extend your life by 7 hours each time you lace them up. Then there’s this article from Inc., suggesting our work habits are actually hurting our productivity instead of helping. One that hit home for me is “stop glorifying busy.” We’re all busy, but if we simply focus on what’s really important instead of being unicycle-riding jugglers during lunch, we’d get more of what matters done.
So… I’m going to the gym for lunch. Happy Friday.
Hey! I’m Lauren, and I’ve recently joined the Services Marketing team at Kronos. You might see me pop up on Working Smarter Café every now and again, so I thought I’d quickly write to say hi. I’m very excited to be here, and I’m looking forward to sharing more with you about Services and the customer experience. Until next time!
“Advisory Services go beyond just a core implementation…” – Vince Jackson, Practice Director Kronos Advisory Services
Why Kronos Advisory Services? Because you can count on us to help you work smarter and achieve continuous value from your Kronos system. Our new Kronos Advisory Services video, starring Practice Director Vince Jackson, describes how you can partner with strategic advisors to realize maximum return on your Kronos investment.
We stand by you as you experience transforming goals and industry landscapes, all along the way helping to assess your workforce management approach, uncover areas of improvement, and develop a best fit plan to support your organization today, next month, and in the future.
“Let us come in and help be a strategic partner with you and make sure the next three to five years are successfully mapped out,” says Vince.
It’s Spring, and once all the snow melts, we New Englanders will begin cleaning up the tons of sand spread for our safety. We’ll rake it out of the front of our lawns, and sweep it off the streets. Dirty piles of snow will be replaced with rich mulch, and the perennials will stretch skyward, bursting with color. The community will look better, and the experience of being in it will be more enjoyable.
We’re doing the same thing in the Kronos Community, now home to over 20,000 Kronos customers and partners. They are the community, and in just 6 months, they’ve contributed over 7,000 posts and nearly 2,000 product ideas. About 100 of those ideas are for community improvements. Here are some of them we’ve recently implemented:
- Community members can select their preferred language in “My Settings,” providing translation for non-English users. When translation is also set in the user’s browser, most content will be translated.
- Members can now “Follow” Topics, making it easier to keep up with content like “ACA,” “PBJ Interface,” and “Org Map.”
- Members can “bookmark” posts and easily find them under a “My Bookmarks” tab on the community home page.
- Global search now returns “Groups,” making it easier to find user groups with search terms like “Workforce Central,” “Workforce Ready,” or “InTouch.”
- Clicking on a support case reveals easily readable comments, with tabs for “Related” content and additional “Case Details.”
- Knowledge synonyms have been added to our Knowledgebase to improve the search experience.
- The “Top Contributors” in the community on the home page has been expanded from 5 to 10 – and thanks to you all!
I’m looking forward to seeing what else with spring up over the next few months.
Recently, I received an email from my friend, Tom, telling me about a Ted Talk with an engineer from the Jet Propulsion Laboratory (JPL) who has worked on almost all the Mars Lander programs. The talk focused on the unique challenges of working with a remote workforce of one… working in an environment anywhere between 35.8 million miles and 249 million miles from Earth, depending on whether their ellipses are closer to perihelion or aphelion. (You’re just going to have to take my word on that.)
Anyway, another fascinating challenge is that a Martian day is 40 minutes longer than an Earth day, so when Kronos needs to support customers on Mars, there will be some hurdles:
- Design our timekeeping software to synchronize the time difference between Earth and Mars to support customers with a workforce on Mars, and a home office on Earth.
- Insulate our InTouch timeclocks to operate in the harsh environment of the red planet. Sure, “a summer day on Mars may get up to 70 degrees F (20 degrees C) near the equator, but at night the temperature can plummet to about minus 100 degrees F (minus 73 C).” (Space.com)
Right now we’re focused on our customers all over this planet, but when the day comes, we’ll come up with workforce management and human capital management solutions for future workforces wherever they are.
Thanks, Major Tom!
Today’s guest post is from Workforce Ready Community Manager, Holly Bouffard, and is brought to you by yep, Workforce Ready.
By Holly Bouffard
One of the best parts about my job besides the grand travel to Indianapolis is connecting with our customers. Every quarter I get to share the latest and greatest bells and whistles of Workforce Ready with our customers during our What’s New, What’s Next webinar.
I love sharing the new things that they can do in the product. I love it so much that I want to scream for joy just like my favorite talk show host, Oprah Winfrey, did back in the day on her “you get a car, you get a car” episode.
So, if you are a Workforce Ready customer come join us on March 29th because you get the new release!