“I’m Winston Wolfe. I solve problems.”
Yesterday, Mr. GrandMom took his five year old granddaughter to visit her great-grandmother so my mom could see our pics from Europe. That sentence includes only 3 people, btw. During the pic swiping on my iPad, Mom mourned the loss of her printer, an HP OfficeJet combo that prints, scans, faxes, and teleports to the Enterprise orbiting above. “Oh, I’ll fix that” were the words uttered that I’d later almost regret.
Two hours later…
After running all the crappy “troubleshooting” Windows could offer, I found and downloaded an HP troubleshooting agent. Using that tool, plus the process of elimination, I was able to deduce that the printer had somehow escaped the “circle of trust,” i.e. the Wi-Fi Protected Setup™, so mom’s laptop couldn’t “see” it. Once I figured out how to manually enter mom’s network password (which she didn’t know) to the printer, she was back in the printing business.
It felt good to finally crush the bone I had clenched in my teeth for those two hours. I was victorious. I felt like “The Wolf.” That’s right… “I solve problems.” It was a rush. Come to think of it though, that’s what our support team does every day and night. They’re a den of wolves over there… a den of thieves. They steal your problems and return solutions. And all they ask for in return is a cup of coffee with lots of cream, and lots of sugar. You should check them out.