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Don’t Pass on Knowledge

November 25, 2014

I’m taking the rest of the week off, and I’ll be running around like a turkey with my head chopped off doing errands before we get whacked with 6-10” of wintry whiteness tomorrow. One of my errands is a meeting with a 17.02 pound turkey at Jordan’s Dairy Farm… My morning has probably been better than his or hers… That’s enough of the Thanksgiving jokes, but just remember, you are what you eat.

knowledgepassYesterday I began what will be a series of KronosWorks session reviews. Today I’m walking around with my chest all puffed out over Lyn Bennett’s KnowledgePass session at the conference. Get this… Lyn had 320 attendees, and of the 120 who completed surveys, all would recommend the session to a peer! Oh, and all but one said it would help them in their job. In this case, one is a lonely number…

Bennett on KnowledgePass

Here’s some of the attendees verbatim comments:

  • Never knew that there was so much training on the site!
  • Proper training is key to leveraging your investment in your workforce management solution.
  • I’ve used KnowledgePass, had no idea how much we under use it!
  • Good information that will benefit many in my organization.
  • I think she provided some great insight how we can utilize this training within our organization and make our users more efficient.
  • I would highly recommend that we have the Supervisors go through the knowledge Pass before implementing our upgrade.
  • KP is a great partner tool to increasing the value of training and end user acceptance.
  • Wow!

And finally…

She is extremely knowledgeable.

Yes, she is. She also kills it on the Tuesday night dance floor, so there are two reasons to bring her back next year!

Making KronosWorks “Work” for you…

November 24, 2014

Ross on AdoptionAs I’m writing this, a secret meeting in ongoing in the office behind me between my nemesis and her PR minions. Yep. She’s probably “thanking” them for their latest press release about the Workforce Institute at Kronos…

Anyway, I don’t have a fancy PR staff, but I have the people, and I’ll work tirelessly to give the people what they want, which brings me to KronosWorks. We’re already planning for 2015, and part of that process involves reviewing 2014 metrics. I already went off about Kim Gellar’s session on advanced testing, and the metrics support me. Of the 91 attendees, 23 completed surveys, and 23 would recommend her session to their peers!

Another session that just crushed it was Increasing User Adoption to Maximize ROI with David Ross. David is an excellent presenter, and attendees let us know:

  • Excellent session best one I took the entire conference!
  • I really enjoyed the two sessions I had with David Ross. He is funny but extremely informative. I’m grateful for the opportunity to take his sessions because it has given me the knowledge I need to go back to my organization and demand more help from directors and supervisors.
  • He was the best speaker of all the sessions I attended. He knew his material, He engaged with participants and he was passionate about his topic. Would have loved to see more of his sessions!
  • Driving home the point that it is not IT’s or payroll’s job to define the business process and enforce it was excellent. This is a big issue at our company.
  • The subject applies to all our projects whether or not it is Kronos project. A very large part of the success of the project is the adoption!
  • Great session. Relatable examples and practical info. One of the best sessions I’ve attended.
  • Great tips. I would attend again next year as the concepts are valuable.
  • Great presentation David! Please include updates in 2015.
  • Can’t wait to share back at the office what I learned!

That last comment was reflected in the numbers, too. David was also 40 for 40 on the survey respondents saying they’d recommend his session, but here’s the real value of KronosWorks: How much of what you learned can you use to help you do your job? The pie chart above illustrates what David’s 40 survey respondents thought…

Now… As we’re planning services sessions for 2015, what do you want us to present that can help you use Kronos more effectively and help you do your job? Let me know.

Early Thanks

November 20, 2014

Giving ThanksIn case you missed it last week, Kronos was named the #1 large employer in Massachusetts by the Boston Globe. OK, so what has Kronos done for us lately? The thing about being #1 is that everyone else wants to be #1, so they’ll try harder. That means we all have to try harder to stay at the top. So this week the company celebrated Thanksgiving a little early with a free employee lunch served by our executive management team, including the big guy. It was a great meal, too. The Flik folks do a great job in our corporate cafeterias, and this week’s feast o’ plenty was delicious!

Chef AronGetting back to the “what has Kronos done for us lately” query, it’s the wrong question. “Kronos” is us, and it’s our individual contributions that result in collective success. So, what have “we” done for Kronos lately? It’s a question that gets more complex because of all the success we’ve enjoyed. With consistent success, it’s easy to get complacent, but competitors want that #1 spot, whether it’s as a best place to work or as a workforce management solutions provider.

Improving when you’re already very successful is tough, and really the easy part is setting the bar a little higher on all the metrics of success: customer satisfaction and loyalty, employee engagement, revenue, and profitability. More challenging is how we get 4,000 individuals to choreograph that positive movement of the numbers. One of the ways is to simply acknowledge each other’s contributions. An “atta boy” goes a long way to build employee engagement and improve productivity.

Yesterday I had an informal chat with one of my employees. I told her she had a very strong year, and now she had to think creatively about how to get even better. We can’t just keep doing the same things the same way and expect continuous improvement.

On Tuesday, our Chief People Officer sent out a leadership goal for 2015:

Develop and Inspire Employees

One of the bullet points read, “Demonstrate a genuine and ongoing interest in the career/professional development of your employees.”

As I passed through the Thanksgiving lunch line, Aron asked, “Hey, how come you made fun of our Indy employee’s football team?” With all the guy has going on, he reads my blog. Thanks.

The Hard Reset

November 19, 2014

Factory-resetOK, I guess Google’s Android 5.0 (Lollipop) mobile operating system launched today, but I won’t see it on my LG G2 probably for months, but that may not be such a bad thing. For the last 2 “over the air” software updates from VerizonWireless, it took a “factory (or hard) reset” to get my phone working correctly, I think. By the way, hard reset means deleting everything on your phone, hoping your backup worked (you did a backup, right?), then manually restoring mail accounts, icons, passwords, music, pictures, shortcuts… You know, everything.

This time Bluetooth was not working. It started failing right after VerizonWireless updated the phone to support their Voice over LTE (VoLTE) service. VoLTE basically routes calls through Verizon’s data network (think VOIP) rather than its voice network. It’s like HD audio, and it’s quite good, except I couldn’t have a conversation through my new car’s Bluetooth system because the upgrade broke the phone Bluetooth! Oh, and the messed up Bluetooth was also killing the usually great LG G2 battery.

You still with me?

So, after not finding an answer via the Verizon community or any of the other Android communities I frequent, last night I finally went to the Big Red Store. Nobody was in “the queue,” but I still waited 30 minutes until “Lanning” helped me. He looked at the phone and asked if I had tried a “soft reset” (basically turning the unit off and on). “Yep.” Then, in a really ominous sign, he frowned and scratched the back of his head like he was thinking, but with this weather, it may have just been dry, itchy scalp. Anyway, I knew then that “hard reset” was my plan for the evening.

Lanning did tell me to use Verizon’s cloud to back up my stuff, and it worked. As the laborious process went on, Maddy and the Bruins kept me company. The B’s played well, giving St. Louis the Blues, 2-0, but my mind wanted to know, “why is a hard reset necessary when Google-LG-Verizon update the software for the phone, and which one of them screwed it up? I may never know, but it’s working now.

That little journey was just to upgrade software on a phone. Upgrading enterprise software can be even more challenging… or not. If you have Workforce Central (WFC) in your own data center, our Upgrade Central provides a ton of content, and can help you understand your options. Of course an easier route for WFC is to go the SaaS route and have Kronos do your upgrades, and in the Workforce Ready world, upgrades just happen… like magic.

Come to think of it, when you consider what our phones can do today… Mail, talk, text, web, mapping, wireless streaming music, camera, video, games, hey, even Kronos… it is pretty magical.

Are you a Kronos SuperUser?

November 18, 2014

Here’s fair warning… I’m going to be on this “getting more value from Kronos” thing until we all know exactly what it means. One thing it means is using your Kronos applications fully and efficiently. Dig in there! Find out what features and functions can help YOU and your organization (which will make YOU look good!).

Christine Cook, Kronos Senior Training Manager

In fact, starting tomorrow, you can begin to hone your skills as a Kronos SuperUser by attending our free webinar, Timekeeper Tips and Tricks for Superusers. Christine Cook, Kronos Senior Training Manager is pretty awesome, and this is like free training, so jump on it. Christine will cover the ins-and-outs of the system for added efficiency and productivity – making you a Workforce Timekeeper superuser in no time!

11-19-14 WTK Tips and Tricks

The webinar will cover tools, tips, and best practices for Workforce Timekeeper, including:

  • How to turn data into information with Genies
  • How to use historical edits with retroactive pay calculations
  • How to secure data with generic data access profiles
  • And more!

Won’t knowing how to do these things help YOU get more value from Kronos? Yes. Yes it will.

It was the best of Kronos times, it was the worst of Kronos times…

November 17, 2014

colts sad patriots happyOf all the Kronos offices in the US, the biggest are in Indianapolis, IN, and Chelmsford, MA. The one I work in has a very happy vibe this morning, while the other… Well, they’re probably feeling a little run over. Hey, the Indy team is a young one that’s full of talent, and they’re only going to get better. The same goes for their football team…

Our Indianapolis Technology Center is a buzzing hub of activity, much of it generated by the exploding sales of Workforce Ready. Their productivity lately is off the charts. Just since October, they have taken 115 customer modules live! In the Workforce Ready SaaS suite, a “module” means HR, Payroll, Time & Attendance, Accruals, Leave, etc…

So to our Indy team, thanks… and sorry.

Exploding rockets, comet probes, and Kronos testing…

November 14, 2014

antaresexplosionWe, as in humanity, landed a probe on a comet 300,000,000 miles from Earth. To put that in perspective, our moon is a mere 240,000 miles away, and it isn’t traveling 84,000 miles per hour. Specifically, the European Space Agency did it, and it’s an incredible achievement since it’s believed comets are residue from the beginning of the universe. Yeah, man. Heavy. Hey, it’s rocket science, and you don’t try it at home. Late in October, a rocket developed by Orbital Sciences Corporation exploded in dramatic fashion seconds after launch.

How do you test a probe that’s going to fly 3.7 billion miles and land on a comet? How do you test every component of a rocket so it doesn’t explode? I apologize if you were expecting answers on those. I don’t even know how to test a Kronos system, but I now know someone who’s a rock star at it.

Kim Geller, CTFL, is a Program Manager with our advanced testing services team. Her presentation at KronosWorks was the best one of the ten or so I saw. She killed it. Here’s what I wrote to her management team:

“Kim’s delivery made the session engaging and fun, but the content! Kim delivered VALUE to the attendees. Some will benefit from the knowledge gained, while others without the skills or bandwidth will know Kim and Kronos can help them! If this were figure skating, I’d give Kim 10’s for both technical merit and artistic impression!”

It was that good, and yes, she landed the triple testing toe loop! If you’re a Kronos customer, you may wonder “why would I need advanced testing services?” As Kim covered in her presentation, if you’ve heard some of these, your organization may be a candidate:

  • We can fix issues as we find them – after we go live.
  • We don’t have resources to test, everyone is really busy!
  • We really need to get this product live before the new year. We don’t have time to test!
  • Wait what? This needs to be tested??
  • We don’t have a Quality Assurance Department, it will cost too much to hire testers.

I have great news for you that couldn’t attend KronosWorks! Kim’s session is available via webinar until November 25th! You can also read up on advanced testing services in this spiffy marketing piece.

Check it out. You don’t want your implementation or upgrade blowing up due to insufficient testing.

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