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Build a Business Case for Your Online Community…Says Leo!

April 26, 2017

community screenshotWhat separates Kronos as a leading organization in customer service? In addition to our customer first model, it’s our online Community dedicated to providing customers proactive answers and efficiently managing support cases:

 

“Doing that well drives customer success and loyalty.”

Expertly spoken by our very own Mr. Working Smarter Café! Yesterday, Leo was quoted in 3 Steps to Spur Your Customer Community ROI published on PRNews for Smart Communicators. The article outlines what marketing and community leaders can do to develop a successful online community.

Step 1? Build a Business Case. Kronos launched our own Community in October 2016, but not before careful planning and consideration. Leo, along with Senior Director, Customer Marketing Joyce Maroney, helped spearhead the platform debut and establish the Kronos Community as a model for other organizations in their own online community efforts. Building a thorough business case is a key success factor, and doing so helped Kronos map out the intended impact on our customers and on our organization, as well.

Take a moment to check out Community if you haven’t already! Join the more than 20,000 customers sharing ideas, asking questions, and collaborating with the extensive Kronos network to make the most of their Kronos solution.

Read the full article for the rest of Leo’s quote and for more tips from author Vanessa DiMauro!

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