Kronos 2014 Ops Review in, um, review
OK, first of all, I can’t tell you everything I heard and saw, but whoa… Am I glad I work for Kronos. Seriously. Sometimes I just have to pause and reflect on how fortunate I am that I knew Tom, and Tom knew Pete, and I knew enough about billable utilization to pass the interview with Ray… Yeah, that’s how it went. Anyway… Here are some highlights in words and pictures:
Customer satisfaction – It’s trending up, and we’re continuing to focus on delivering the experience you expect:
Financial Summary and Trends – I do think that focusing on the customer experience leads to strong financial performance. After a while, though, the financials got tedious. Most were just a version of this:
Cloud – It’s where we are. It’s where we’re going, and in 2014, a majority of our customers were going there, too:
IT – Common, Integrated, and Global – After years of acquisitions and globalization, an IT infrastructure can become quite complicated. Our CIO explained the plan to standardize across the planet.
Industry performance – Our Sales VP’s presented performance across all our industries, and the new guy was pretty funny. Again, though… Across industries, the stories were made up of green numbers.
Products – We got live demos of professional grant and project tracking, OptiLink® for healthcare scheduling using actual patient demand, and Workforce HR… This was my favorite part. Check out this new employee self-service interface!
Finally, and this is only a tease… The announcement will come in mid-November, but we’re…