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Kronos 2014 Ops Review in, um, review

October 30, 2014

OK, first of all, I can’t tell you everything I heard and saw, but whoa… Am I glad I work for Kronos. Seriously. Sometimes I just have to pause and reflect on how fortunate I am that I knew Tom, and Tom knew Pete, and I knew enough about billable utilization to pass the interview with Ray… Yeah, that’s how it went. Anyway… Here are some highlights in words and pictures:

Customer satisfaction – It’s trending up, and we’re continuing to focus on delivering the experience you expect:

CSAT

Financial Summary and Trends – I do think that focusing on the customer experience leads to strong financial performance. After a while, though, the financials got tedious. Most were just a version of this:

bar chart up

CloudIt’s where we are. It’s where we’re going, and in 2014, a majority of our customers were going there, too:

cloud

 

IT – Common, Integrated, and Global – After years of acquisitions and globalization, an IT infrastructure can become quite complicated. Our CIO explained the plan to standardize across the planet.

IT

Industry performance – Our Sales VP’s presented performance across all our industries, and the new guy was pretty funny. Again, though… Across industries, the stories were made up of green numbers.

INDUSTRY GREEN NUMBERS

Products – We got live demos of professional grant and project tracking,  OptiLink® for healthcare scheduling using actual patient demand, and Workforce HR… This was my favorite part. Check out this new employee self-service interface!

Employee Landing Page

Finally, and this is only a tease… The announcement will come in mid-November, but we’re…

we_number_1

One Comment leave one →
  1. October 31, 2014 9:35 am

    Too Funny! Nice Leo; keep up the great work; love following your blog; only trouble is my day job gets in the way.

    Like

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