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Take a look around to help your customers

October 22, 2014

IMG_0805It’s tough for me to focus when my brain is swirling like a smoothie in a blender, but that’s what Technology Services World has done to me. I’m learning about so many ways for Kronos to leverage the Nexus of Forces, or the 3rd platform, depending on whether you follow Gartner or IDC. I’m There are so many ways we, and other technology providers can improve the customer experience, and things are moving faster than ever. In one wonderful presentation, I learned to first understand the end business outcome the customer wants, then work backward from there to figure out how best to help them. Sessions on live chat and performance support blew me away, then I saw this slide in a session on learning communities… Then I had a Ferris Bueller moment. For organizations and individuals, this is so simple, but a key to maintaining and increasing our relevance:

“Life moves pretty fast. If you don’t stop and look around once in a while, you could miss it.”

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