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Training Wheels

January 25, 2012

Yesterday a shiny new hire made the rounds for introductions. She came into view as I approached my office from someplace where I’m sure something important was happening. My boss, (Work)Joyce said to me with a smile, “Don’t be curmudgeonly.” Nice intro.

Anyway, our new hire is a trainer. Specifically, she’ll be focused on our sales effectiveness, which is already pretty good. Less than an hour later, workforce.com sent out their “Workforce Week” newsletter, including an article titled, Training Wheels Back in Motion. The piece cites a study by Bersin & Associates indicating companies are increasing training budgets and replenishing training staff’s that had been flattened since the great squeeze that began in late 2008. We’re also investing in our services training at our new Technology Center in Indianapolis.

What are you and your company doing to invest in the effectiveness of your people?

We work with many customers to help them get more value out of their Kronos software. One of the things our optimization services team typically finds is that anywhere from one-third to one-half of users have never been trained to use the software. With organizations spending thousands of dollars on software with an expectation to recoup that investment in the form of efficiency gains and savings, does it make any sense to not train users and keep their skills current? No, it doesn’t.

Fortunately for Kronos customers, our KnowledgePass cloud-based portal makes it easy to:

  • Keep employees refreshed on common tasks
  • Train new users
  • Provide training on new functionality

And for our customers with Learning Management Systems (LMS), KnowledgePass content is available in SCORM format for easy upload.

Does your organization take advantage of KnowledgePass or an LMS to enhance/refresh your user’s knowledge about Kronos workforce management?

Not to be too curmudgeonly, but if not, why not?

One Comment leave one →
  1. Tom Kimmel permalink
    January 25, 2012 6:39 pm

    As a wise friend of mine once said – “The only thing worse than training a person and having them leave, is not training them and having them stay”…

    Like

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